You may return new, unused items within 30 days of delivery for a full product refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world with the exception China but we cannot guarantee delivery outside the United States. It is your responsibility to know your local laws and whether your order will get through the Customs agency of your country.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
The Lotus is warrantied for one year with the exceptions of obvious physical abuse and severe over-heating.
Due to the extreme temperatures with concentrates, the hot plates on our vapor caps are warrantied for 90 days with the exception of punctures and dents by foreign objects.
The torches, which are not made by us, are warrantied for 60 days.